Last updated: Jan 19 2025
1. Introduction
Welcome to Flutis Limited. These Terms and Conditions (“Terms”) govern your use of our website, mobile application, and services for booking travel and related services (collectively, the “Platform”). By accessing or using the Platform, you agree to these Terms. If you do not agree, please refrain from using our services.
Flutis Limited is incorporated in the United Kingdom and governed by the laws of England and Wales. However, our services are offered across the UK, the European Union (EU), and Switzerland, and our operations comply with applicable legal requirements in these jurisdictions.
2. Scope of Services
2.1 Booking Agent Only
Flutis Limited acts solely as a booking agent facilitating reservations with airlines, hotels, car rental companies, chauffeurs, insurance providers, and other travel service providers (collectively, “Providers”). Your contractual relationship is directly with the Provider.
2.2 Middleman Services
In addition to standard bookings, we offer optional services such as group bookings, concierge services, visa assistance, and travel insurance. These services are arranged on your behalf with the relevant Providers.
2.3 Corporate and Leisure Travel
Corporate Bookings: Customers booking on behalf of a company are responsible for ensuring compliance with their corporate travel policies and internal regulations. Flutis Limited bears no responsibility for verifying compliance.
Leisure Bookings: These bookings are for personal use and are not subject to corporate policy compliance.
2.4 Geographical Coverage
Flutis Limited facilitates bookings for travel across the UK, the EU, and Switzerland. However, Providers may impose additional terms specific to their country of operation, and you are responsible for complying with any local regulations that apply.
3. Payments
3.1 Upfront Payment
All bookings must be paid for in full at the time of booking. Payment methods will be clearly communicated during the booking process.
3.2 Potential Future Invoicing
Flutis Limited may introduce invoicing as a payment option in the future. Terms for invoicing, including payment timelines and penalties for late payment, will be communicated at that time.
3.3 Currency
Payments are accepted in GBP, EUR, or CHF. Currency exchange fees may apply based on your payment method or financial institution.
4. Refunds and Cancellations
4.1 Subject to Provider Policies
Refunds, cancellations, or modifications to bookings are subject to the policies of the Provider. Flutis Limited is not responsible for Provider cancellations, delays, or changes.
4.2 Non-Refundable Bookings
Certain bookings may be non-refundable or subject to specific conditions. This will be communicated at the time of booking.
4.3 Assistance with Refunds
While Flutis Limited is not liable for Provider policies, we will endeavor to assist customers in processing refunds or cancellations where feasible.
5. Customer Responsibilities
5.1 Accuracy of Information
You are responsible for providing accurate information at the time of booking. Flutis Limited is not liable for errors resulting from inaccurate or incomplete details provided by you.
5.2 Account Security
If you create an account on our Platform, you are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.
5.3 Compliance with Laws and Policies
Corporate Customers: Corporate clients must ensure compliance with their company’s travel policies. Flutis Limited does not verify or enforce such compliance.
General Compliance: You must comply with all applicable laws, regulations, and these Terms.
5.4 Travel Documentation
You are solely responsible for ensuring that you possess valid passports, visas, and other required travel documents.
6. Data Protection and Privacy
6.1 Compliance with Privacy Laws
Flutis Limited complies with the General Data Protection Regulation (GDPR) and other applicable privacy laws in the UK, EU, and Switzerland. Please refer to our Privacy Policy for details on how we collect, process, and store your personal data.
6.2 Third-Party Providers
When booking through Flutis Limited, your personal data may be shared with Providers to complete your reservation. By using our services, you consent to this data sharing.
7. Liability
7.1 No Liability for Third-Party Services
As a booking agent, Flutis Limited is not liable for any failures, delays, or deficiencies in the services provided by Providers, including but not limited to flights, accommodation, car rentals, and other travel services.
7.2 Limitation of Liability
To the maximum extent permitted by law, Flutis Limited shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our Platform or services.
7.3 Mandatory Consumer Protections
Nothing in these Terms excludes or limits liability where prohibited by applicable consumer protection laws, including in the UK, EU, and Switzerland.
8. Car Bookings
8.1 Car Rentals
Flutis Limited facilitates car rental bookings with third-party Providers. You are responsible for complying with the rental Provider’s terms and conditions, including payment of damages, fuel charges, late return fees, and insurance requirements. We strongly recommend purchasing comprehensive insurance directly through the Provider.
8.2 Chauffeur Services
Where chauffeur services are booked through Flutis Limited, the relevant Provider’s terms and conditions apply. Any modifications, cancellations, or special requests must be directed to the Provider, and such requests are subject to their discretion.
9. Dispute Resolution
9.1 Arbitration
Any dispute arising from or relating to these Terms or your use of our services will be resolved through arbitration, in accordance with industry norms.
9.2 Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales. However, disputes arising in the EU or Switzerland may be resolved under local laws where mandatory legal provisions apply.
10. Additional Services
10.1 Group Bookings and Events
For group travel and events, customers must ensure all travelers’ details are accurate and provided in a timely manner. Flutis Limited cannot guarantee availability for late changes.
10.2 Concierge and Visa Services
Where concierge or visa services are offered, Flutis Limited acts solely as an intermediary. We are not responsible for the decisions of consulates or service providers.
10.3 Travel Insurance
We may facilitate the purchase of travel insurance through third-party Providers. All claims and liabilities are handled directly by the insurance Provider.
10. Additional Services
Flutis Limited reserves the right to update or amend these Terms at any time. Any significant changes will be communicated to customers via the Platform. Continued use of our services constitutes acceptance of the updated Terms.
By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.